WHAT IS YOUR RETURN POLICY?
We want you to be delighted with your Haystack and Co purchase, but if you're not please let us know. We are happy to offer a refund or exchange on unused items returned within 28 days of your original purchase date. Please ensure the goods are returned to Haystack and Co in the same condition as they were sent and unworn, within the original packaging.
If the product you receive is faulty please let us know asap and we will refund or exchange the item within 28 days of ordering.
Proof of postage should always be obtained from the Post Office when returning items. Failure to do so may result in refusal to refund should your order go missing before it arrives at Haystack and Co
Our returns policy is in addition to your statutory rights.
DO YOU OFFER GIFT WRAPPING?
Whenever possible, we send items out within our courtesy 'Haystack & Co' muslin bags, with a small gift card enclosed in bag.
WHICH PAYMENT METHODS DO YOU ACCEPT?
All major credit cards and Paypal.
OUR TERMS AND CONDITIONS
Terms & Conditions
Welcome to www.Haystackandco.uk. Please make sure you agree with the following terms and conditions.
Customers or visitors to this website are referred to as “you.” Haystack & Co is referred to as “us,” “our” or “we.”
Our company details are provided below. Please get in touch with us using any of these points of contact if you have any queries or feedback regarding your purchases:
Haystack & Co
24 Culver Lane
Contract of sale
No contract will be formed until you have received an email stating that your order status is "Posted" and the item has left our premises. Due to the nature of our business, occasionally items that are shown on our website will not be available - in these cases we will email you with your options which may be limited to an immediate refund (refunds take up to 7 working days to get to your account after we have processed them).
Making a purchase
When you purchase an item from us, you will receive an email confirming receipt of your order and a unique order number. When your item has been posted, you will receive an email confirming your purchase has been dispatched. You will normally receive a confirmation of postage email within 7 working days of your order being received and processed (each item is either handmade completely or hand finished in the UK).
In the unlikely event that the postage of your item is delayed, we will contact you to inform you of the date on which you can expect delivery. Unless your purchase coincides with a break in supply, orders will not take more than 7 working days to be dispatched. If you have any special requirements for postage, please contact us at the time of your order and we will be happy to try and meet these requirements.
All prices shown on our website are inclusive of VAT and in GBP (£). We welcome purchases from overseas but all orders are charged in GBP, any transaction fees that are added by your card company are not our responsibility.
We cannot be held responsible for typographical errors on this site, including but not limited to those including price. We reserve the right to change our terms and conditions and/or product and price information without any notice being given.
We make every effort to package your items attractively, safely and securely. Where possible, every item is gift wrapped. It is important that you retain any packaging if you want to make a return.
All items within the UK ordered online will be posted by Royal Mail and may require a signature. With regard to international deliveries, any additional charges that may be incurred for customs clearance must be borne by you.
If your order is late, please contact us. We can only refund non-deliveries when the parcel is officially classified as lost by the Royal Mail. This is 15 working days after the date of delivery. We will always try our best to make sure you get your items on time.
We take great care to accurately describe and photograph each item, but the colour, finish and shape of unique handmade items made from natural materials may differ from one item to another.
We want you to purchase from our website with confidence and in the unlikely event that you are not satisfied with your purchase, please get in touch with us and we'll see what we can do.
We understand that your want to shop securely and with confidence. We use an online secure payment service provider to process your card payment. This provider uses state-of-the-art internet solutions to ensure that the personal and sensitive data you provide when making a purchase from us is not compromised.
Use of our website
All use of our website must be lawful and not injurious to any third party. You must not copy the content or images contained within our web pages for commercial purposes without the written consent of Haystack & Co. You must also not use our website in any way that undermines the credibility of Haystack & Co.
Our returns policy is in addition to your statutory rights and nothing within these terms and conditions affects your statutory rights.